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MD/CE’s Office - SMS
SMS/QA DEPARTMENT
This department is directly under the office of the MD/CEO OF NAMA and is being headed by a General
manager, Mr Rafiq Arogunjo.
SMS is a systematic management of safety. In other words, it's a collective term for series of policies and
procedures the
NAMA put in place for the reduction of hazards and accidents at work place.
In accordance with the provisions of ICAO document 9859, safety is a state in which the risk of hazards
to people and damage to properties are reduced to acceptable levels through the process of hazard
identification and risk management.
Quality assurance on the other hand is the maintenance of a desired level of quality in products and
services delivery of NAMA as an organization.
Safety officers are appointed for all airports and their function is to coordinate safety issues for the GM
SMS.
Quality assurance is important in order to build customer trust and satisfaction. As an air navigation
services provider, NAMA has set up quality assurance programme that contains procedures designed to
verify that all operations are being conducted in accordance with applicable requirements, standards
and procedure.
