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ICT Vision:

…..making information communications technology work for air navigation

ICT Mission:

The mission of Information Communications Technology Department is to provide leadership and guidance, service and support, education and technical expertise required to establish and maintain information technology systems for the Agency in accordance with the vision, mission, values and goals of the Nigerian Airspace Management Agency (NAMA).

ICT Guiding Principles:

“The Nigerian Airspace Management Agency will use proven information technologies to deliver the best possible service to its customers and the public. Systems will be selected and deployed based on their effectiveness in improving the access to and exchange of information as well as the productivity of staff in furtherance of the Agency’s objective. Systems should be intuitive, easy to use, and integrated with other systems to eliminate duplication and redundant data entry. The Agency will commit the necessary resources to support these systems and ensure their security, reliability and accuracy. There will be appropriate backup and disaster recovery.”

Application of Information Communications Technology:

The successful application of information communications technology at NAMA on a sustained consistent basis will:
1. Enhance airspace safety.
2. Provide all staff access to technological resources across social, economic, and physical barriers.
3. Ensure that information technology is aligned to agency’s vision, mission and goals
4. Ensure that the information technology is run as both a cost and profit centre
5. Consider ease-of-use in the adoption of any new technology.
6. Encourage and support creative and innovative uses of technology.
7. Be proactive in the application of technological solutions.
8. Require collaborative input in technology decision-making.
9. Be implemented along with appropriate technical support staff to meet the demands of the new technology resources and programs.
10. Support the economic and workforce development goals of the agency.
11. Recognize the need to provide ongoing training and support opportunities for staff to effectively use technology.
12. Recognize the need to provide ongoing training and re-training opportunities for ICT dept staff for effectiveness and efficiency.


The ICT department operates within the framework of its vision and mission enunciated above as well as the following as contained in the ICT charter. The deployment of information communications technology: characterized by both a strong service orientation and a readiness to respond to a rapidly changing aviation environment.


01. Business Operation Support (BOS)


To deploy, support, repair and maintain all End user devices and software (based on industry standard and best practice) which are located in the Agency – enterprise wide. These are essentially desktop and portable devices and software.


02. Business Intelligence Systems Unit (BIS)



03. Information Technology Service Management Unit (ITSM)


04. Network Communications Unit (NETCOMMS)


Network Communications is generally concerned with:
Communication: Transmission of information
Network: Collection / connection of devices that can communicate with each other over some transmission medium. (Wired and wireless)


Basically, a single Active Directory forest on premium grade Cisco network consisting of a single Windows 2013 domain, named, with Messaging and Collaboration, Unified Communications and Dynamics AX for ERP across copper cable, fiber optic cable and wireless radio links


5.3.1 Microsoft Server Product Portfolio
Microsoft Windows Server 2008
Microsoft Exchange Server 2007
Microsoft Threat Management Gateway 2010
Microsoft System Center Operations Manager
Microsoft System Center Configuration Manager
Microsoft Lync 2010

Operational Services

Directory Services
File and Print Services
Application Services
Mail / Collaborative Messaging Services
Antivirus Services: Microsoft
Forefront – Enterprise
Communications Services: Lync 2010
Cloud and virtualization services
Bring Your Own Device (BYOD)
services: iPAD, android, iPhone, Tablet, Blackberry
Access Control Systems

Support services

VPN services for TRACON
Database Server support for AIS
Server support services for all
other Enterprise Applications and Solution.
Internet Services
Server Operating System
Messaging Applications: MS Exchange
Unified Communications: MS Lyncs

Hardware Infrastructure Standardization

HP ProLiant G7, G8 Business Servers
Cisco Core and Access Switches
Sophos Firewall
Cisco Wireless Access Point
Essentia Wireless Radio


05. Reprographics Unit


Reprography has enhanced the use of official document and filing materials. Users can now have access to copies of materials even in a situation where somebody is using the original, photocopies could be made for others.


Reprography is a term that is now used in place of Photo Duplicating, Photocopying, Duplicating, Printing, Document reproduction or Documentary reproduction.

Overview of Reprographic Services in NAMA:

• Reprographic services encompasses the provision and maintenance of machines, such that aim at making printed materials more easily available as xerographic printing, which involves a photographic process that is completely dry, using no solutions or fumes, and permanent copies can be produced from the original document within a few minutes.

• Reprography serves many roles in libraries and these roles amongst others include dissemination of information on a large scale among offices and departments.

• Reproduction and catalogue preservation of records, security, storage of important documents, securing the protection of information in rare and important texts, extensive republications of information of unique collection of data in the Agency.


Benefits of Reprography in NAMA:

Machines and Devices:

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